Rate The Rental is owned and operated by Rental Ratings Australia, ABN 14603861735.
Rate The Rental is also known as “we”, “our”, or “us” in relation to this Privacy Policy.
This Privacy Policy sets out the manner in which we collect, use, disclose and manage your personal information. By using this website, subscribing to our services or entering into an agreement with us in relation to this website, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Privacy Act) (subject to exemptions that apply to us under that Act) and any other applicable data protection laws, potentially including the EU General Data Protection Regulation (GDPR).
COLLECTION OF PERSONAL INFORMATION
We may collect the following types of personal information;
- Name
- Address
- Email address
- Telephone number
- Age or birth date
- Profession
- Gender
- Information about your interactions with us such as web pages you visit
- Information about the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services or to respond to your enquiries
- Information you provide to us through customer surveys
We may collect this information from you when:
- You subscribe to our website review service
- Participate in a promotion or competition online
- You engage with us on our website or our social media channels
Cookies
When you visit our website may also collect information about your use of that website through the use of cookies and other tracking software such as Google Analytics. This usage data enables us to provide you with an improved and more effective and personalised service, keep track of the products and services you use, analyse trends, measure website usage patterns, test and improve the quality of our services, gather broad demographic information and enable us to conduct targeted online advertising.
You can manage the use of cookies on your computer or mobile device if you do not wish to accept them. Please note that blocking cookies may affect your browsing experience and result in our services not operating as efficiently as they could.
The usage data we collect and use in cookies is not of itself personally identifiable information but if it is linked to personal information about an individual, it may become personally identifiable data. In those circumstances we will treat that data as personal information and only use it in accordance with our Privacy Policy, the Privacy Act and any other applicable data protection legislation.
USING YOUR PERSONAL INFORMATION
Rate The Rental only uses personal information for the purposes for which it was collected, for related purposes which we consider to come within your expectations, or as permitted or required by law. The personal information we collect is generally used to provide products and services to you. Personal information may also be used for the following purposes:
- to provide products and services to you and deliver the best possible quality of customer experience, including to advise you of special offers, new products, news, events and services
- to communicate with you, including but not limited to, by email, mail, or SMS;
- to manage and enhance our products and services;
- to personalise and customise your online experience;
- to conduct competitions or promotions on behalf of Rate The Rental
- to verify your identity;
- to verify your ownership of your rental property
- to conduct business processing functions for operation of our websites or our business;
- to manage our sales or other business relationships with you;
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
- as otherwise required or permitted by any law (including the Privacy Act).
When we contact you for promotional or marketing purposes and you would rather not receive any marketing or promotional material from us, you may opt out by following the unsubscribe instructions on any marketing email you have received. We will endeavour to process your unsusbscribe request as soon as possible.
SHARING YOUR PERSONAL INFORMATION
We will not ever sell or rent your personal information to third parties for marketing purposes. We may disclose your personal information to a number of third parties in the course of operating our business and for one or more of the below purposes or related purposes. These parties include:
- our employees or business partners
- our external service providers including without limitation web hosting providers, advertisers, IT systems administrators, mailing houses, couriers, payment processors, photographic and document analyser software, data entry service providers, electronic network administrators, and professional advisers including but not limited to accountants and solicitors,
- the police, any relevant government authority or enforcement body, or your Internet Service Provider or network administrator,
- as otherwise required or permitted by law (including the Privacy Act).
ACCESSING YOUR PERSONAL INFORMATION
You may request access to any personal information we hold about you by contacting us using the contact information provided below. If you make an access request, we may ask you to verify your identity. There may be instances where, for legal reasons, we cannot grant you access to the personal information we hold. If that happens, we will advise you of such in writing.
If you believe that personal information we hold about you is incorrect, you may contact us at any time and request that we update that information.
PROTECTING YOUR PERSONAL INFORMATION
Rate The Rental is committed to protecting your personal information. We take certain security measures to protect your information from any interference or loss, misuse, and from unauthorised access or disclosure. This includes the use of restricted access control, secure internet access, anti-malware security, and physical security to protect the privacy of your personal information. This website and all of its backend infrastructure is hosted in an Australian based data centre.
Where Landlord documentation is provided to us for the purposes of verifying the ownership of a rental property, such documentation is not retained by us in any way and is instead destroyed immediately following verification.
CHANGE OF POLICY
We reserve the right to change this Privacy Policy from time to time. We will keep the current version of this Privacy Policy on our website. All personal information held by us will be governed by the most recent updated Privacy Policy. This Privacy Policy was last updated in May 2020.
CONTACT INFORMATION
If you have any complaints, questions or suggestions in regards to your privacy, or the privacy of your personal information, you may contact us on this email address privacy@ratetherental.com.au. If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au